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Chapter 18
The Challenging Clients You Will Meet

Description: Challenging can mean so many things— difficulty focusing, an inability to maintain organizing systems due to chronic disorganization and ADD, students learning organizing skills, seniors and fatigue, and safety issues to consider. This chapter will prepare you for those more challenging clients with an in-depth look at real client case studies.

  • Clients with depression
  • Clients with attention deficit disorder (ADD)
  • Chronically disorganized (CD) clients
  • Clients who hoard
  • Senior clients
  • Student clients
  • Safety issues and tactics

Case Studies

As you read about these case studies, think about who is your ideal client. Who do you really want to work with? How does the assessment of your skills connect to these clients? Do you have the skills and knowledge and compassion to help these types of clients? Is this an area you would like to make your specialty? Which characteristics of a professional organizer will help you in working with these types of clients? Which do you possess?

Go back to Chapter 1 and look at those characteristics we discussed that might help you with the clients reviewed in this chapter. Consider your skills and background to evaluate which client base is best for you. You do not have to work with anyone and everyone that comes your way. That is a challenging statement when you are first starting out and you don’t have a lot of clients and you want to work. So you think, “Ok I’ll try that.” But, you need to consider your skills, training, and experience and whether or not you are capable of working with these client types. There is an organization called the National Study Group on Chronic Disorganization and their web site is You are eligible to become a member after one year as a professional organizer, member of NAPO, or member of Professional Organizers of Canada. They have a tremendous wealth of teleclasses that cover these client types and much more that can provide you with foundational training for working with these clients.

The clients discussed in this chapter may make your heart sing, or they may make you think, “No way!” And, that is OK. Whichever it is, be true to yourself and to your client in working with them; otherwise you are doing both a disservice.

Please realize not all your clients will be like the ones discussed in this chapter. The purpose of this chapter is to make you aware of these client types…

In Summary

Organizing as a career can be very rewarding and exciting. It requires the best of your creativity and entrepreneurial spirit. The more successful you want to be and the more dedicated you are to accomplishing your goals, the more you will find and work with your ideal clients–providing you with rich experiences.

I am often asked, “Why do you want to work with people and their messes?” I don’t think of my clients that way. I see my clients as individuals who have their own unique talents and gifts, and who just never learned organizing skills. It’s no wonder, organizing skills are not taught in traditional educational settings. I am constantly amazed and inspired by the transformations my clients go through after working with me and learning how to live a better life—through organization.

My ADD client Angela is an exciting transformation example I shared with you in Chapter 18. She was interviewed in More Magazine to talk about the best investment she ever made in her life, which was hiring a professional organizer. A great testament to our industry that someone thought and publically stated that this was the best investment they ever made. She also lost fifty pounds, a transformation that is not uncommon to my clients. Once clients let go of their clutter they are ready to let go in other areas of their life.

Another transformation example is my client Patty, who after coaching with me decided to launch her own professional organizer business and attended a Institute for Professional Organizers™ seminar with me.

There are many client stories like Angela and Patty. They are why I work with people to improve their lives through organization. They make my heart sing and make me feel rich!

As a business owner, you have to be your own motivator. You need to keep records, keep your marketing materials updated, plan the direction of your business, and stay informed and educated in the professional organizer industry. This can be difficult and require a great deal of self-discipline. But, the rewards can far outweigh the hard work and go beyond what you ever imagined possible. Learn from my experiences. It doesn’t have to take you two years to get your professional organizing business launched and having a full client load like it did me. Get Rich Organizing has all of the know-how and tools to get your business off the ground and you running with it in no time. Don’t wait—get started now!

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